Frequently Asked Questions
Everything you need to know about our premium grooming and apothecary services.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.
What is your return policy for grooming products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your shaving creams suitable for sensitive skin?
Yes, many of our formulations, such as our Jermyn Street Collection, are specifically designed for sensitive skin and are allergen-free.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.